Wednesday, September 10, 2008

Tardy Slips and Culture

We had an agency meeting yesterday for a presentation on account management. It was really well put together. I enjoyed it. But there were probably 20 people who attended, and with a handful of exceptions, the majority of us were late.

Our CEO asked if he could say a few words before the presentation and said he had "a moan." He told us there is no excuse for showing up at meeting 10 minutes late when everyone knew it was supposed to begin at noon. He didn't talk down to us. He just made it very clear that he didn't want tardiness to be a part of our agency culture.

There were two things I loved about this:
  1. I don't think I've seen an agency leader be that stern about starting a meeting on time. Ever. (In fact, because of their schedules, it seems it's often the agency leaders that are the late ones.) Very refreshing.
  2. He wasn't complaining because his time was wasted. He was being a vanguard of our agency's culture. Here's a CEO who not only understands the importance of culture, he's consciously trying to shape ours for the better. Again, very refreshing.

1 comment:

the medeiros family said...

This is very refreshing. I really, really wish your boss would come and announce this to our ward and ther rest of the church for that matter. I think we could adjust the Mormon culture a bit, don't you thing? Get rid of the MST Mormon Standard Time)stigma. Being late is a bit of a pet peeve...especially habitual tardiness. I don't get it.